Saturday, April 18, 2009
im kinda not in da mood today
Tuesday, April 14, 2009
Starbucks' WIFI...
Okay, okay. I've had enough. If I'm not mistaken, every shift wouldn't be complete without a customer complaining 'bout our wifi. Yesterday, a female customer really pissed me off when she said "Ha? That complicated? Makapunta nga ng Coffee Dream." when I informed her kindly that our wifi isn't free. One time, when I was having my break, an old man asked me if our wifi was working. I said yes, but I also informed him that he needed to pay php 100/hr for the card. Obviously, he wasn't happy about it. He said that "lupig mo sa ubang coffee shops kay free ilang wifi,mao ng daghang tao didto". I then replied, "Awww, daghan man gihapong tao dri sir bisan ing.ana among wifi." He answered me back, "Dili jud dai, daghan jud didto."
Stop! Stop! Stop! I'm tired of those complaints 'bout our internet thing. That's why I created this post to explain to you guys why our wifi isn't free.
I've actually asked my managers why customers had to pay for the wifi usage. And so, I'll attempt to make you understand why, though I'm really not an expert when it comes to wifi stuff. Anyway, they said that if our wifi was free it would mean more customers bringing along their laptops or gadgets which require internet usage. More customers bringing along their laptops can actually lead to the slowness of the internet because the server cannot accomodate a big number of internet users (I'm really not sure if I'm using the right terms. Sorry.). This will definitely lead to customer dissatisfaction, which we do not want to happen. When you purchase the card, it is okay for you not to consume it for 1 hour because you can still use it after for 30 days.
In Starbucks, one of our major concerns is customer satisfaction. Once a customer becomes dissatisfied, we become dissatisfied as well. And also, we would love the idea of customers coming to our store because of our coffee and not because of our wifi. (:
Hope this one makes things clearer now.